Legal Aid Society of Salt Lake is committed to providing effective legal assistance in a fair and professional manner. If you have a complaint regarding case acceptance, eligibility determination, manner of services provided, case closure etc., your complaint will be appropriately addressed.

Complaints about Staff

If you have concerns about the service you receive from Legal Aid staff, you should first try and address the concern directly with that staff person. If your concerns are not resolved by the staff person, you may submit a Complaint Form to that staff person's supervisor, if you know the supervisor (for example, a paralegal's supervising attorney) or to the Executive Director at the following address. The supervisor or Executive Director will respond to the complaint either in person or in writing.

Legal Aid Society of Salt Lake
205 North 400 West
Salt Lake City, Utah 84103

If you are not satisfied with the response regarding complaints about a Legal Aid staff member by the supervisor or the Executive Director, you may request that your complaint be reviewed by the Administration Committee of the Legal Aid Society of Salt Lake's Board of Trustees by submitting your request to the Executive Director in writing or email below. Your request for Board review MUST also contain a written response of why you are not satisfied with the supervisor or Executive Director's decision regarding to your Complaint.

Stewart P. Ralphs, Executive Director

Legal Aid Society of Salt Lake
205 North 400 West
Salt Lake City, Utah 84103
Email: sralphs@lasslc.org

Thereafter, the Executive Director will submit your Complaint, Legal Aid's response by the supervisor or the Executive Director, and your written response to Legal Aid's initial decision regarding your complaint to the Administration Committee for review. The Administration Committee will review your Complaint and respond to you in writing of their decision of how to address your complaint.

General Complaints

General complaints are addressed by the Executive Director. If you have a complaint about Legal Aid policies or procedures (case acceptance, eligibility criteria, etc.) or a complaint about a supervisor or attorney, you should send a Complaint Form to the Executive Director at the address or email above. The Executive Director will respond in person or in writing.

Complaints About Executive Director

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If you have a complaint about the Executive Director, you should send a Complaint Form directly to the Administration Committee at the following address and the Committee will respond to you in writing of their decision of how to address your complaint.

Administration Committee
Legal Aid Society of Salt Lake Board of Trustees
205 North 400 West
Salt Lake City, Utah 84103